At bewell-livewell.co.uk, privacy is assured. Financial information is never stored or shared. Personal information is never shared with third parties except as described herein or as required by law.
Your privacy is a serious matter to us. In order to make your visits to our Website and your use of the services available through our Website as worthwhile as possible, we may ask you for Personal Information and we may collect certain information from your device each time you visit us. “Personal Information” includes, for example, your name; home and/or business address; email address; telephone, mobile or fax number; instant messaging address; credit card and other payment information; demographic information; and/or any other information that may identify you as an individual or allow online or offline contact with you. This Privacy Policy explains, in general, what Personal Information and other information is collected on our Website, how the information is used, and with whom we may share such information. Please take a few minutes to read our Privacy Policy so that you understand how Be Well Live Well Ltd treats your information.
You have the right to “opt out” of certain uses of your Personal Information. For example, at the time you are asked to provide Personal Information on this Website, you may have the opportunity to elect to, or not to:
We will not share, sell or trade your Personal Information with entities outside of Be Well Live Well Ltd for marketing purposes without your permission.
You may also exercise these preferences at any time by emailing us at info@bewell-livewell.co.uk or using the unsubscribe link provided at the bottom of promotional emails.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us (for example, to confirm an appointment or process an order).
We collect Personal Information from users of our Website through their activities, transactions and completion of online forms. Such information is collected, for example, when users:
In some of these cases, you may provide the name and email address of your friend or family member. Such information will be treated in accordance with this Privacy Policy and applicable law.
We may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files sent to your browser from a web server and stored on your device’s hard drive. Cookies track where you travel on our Website, what you view, and what you place in your shopping basket. They may store your username and/or password if you choose to remain signed in. A cookie may enable us to relate your use of our Website to other information about you, including your Personal Information. All these purposes serve to improve and personalise your experience on our Website, to determine which areas and features of our Website are most popular, and to make improvements and updates to enhance the Be Well Live Well website experience.
Most web browsers can be set to inform you when a cookie has been sent to you and give you the option to refuse that cookie. If you have a Flash player installed on your device, it may also be set to reject or delete Flash cookies. However, refusing cookies may, in some cases, prevent you from using, or negatively impact the display or function of, the Website or certain features (including preventing you from completing purchases).
We may employ website analytics tools (such as Google Analytics) to collect and analyse anonymous usage information. This enables us to understand how our Site is used and to improve our Site and the services offered through it. You do not have to allow us to use these cookies; however, whilst our use of them does not pose any risk to your privacy, it does enable us to continually improve our Site and make it a better, more useful experience for you.
Our server automatically collects data about your device’s Internet Protocol (IP) address when you visit us. This information is a number automatically assigned to your device by your Internet service provider. When you request pages from our Website, our servers may log your IP address and, at times, your domain name. Our servers may also record:
We use this information for internal system administration, to help diagnose problems with our servers, and to maintain our Website. Such information may also be used to gather broad demographic data (for example, country of origin or Internet Service Provider). We may link this information with your Personal Information. Any or all of these activities regarding Website Usage Information may be performed on our behalf by our service providers.
We will use any Personal Information you provide to our Website to respond to your requests and to provide you with our product and service offerings. For example, we will:
We may also use your Personal Information to:
We may combine information collected from you through different means or at different times (including both Personal Information and Website Usage Information) and combine it with information obtained from other sources, including third parties.
In addition, with your consent, we may send you notices (for example, by email or post) about products, services, promotions, contests and events sponsored by us and others that we think might interest you. You will only receive such communications if you have agreed, at registration or otherwise on or through our Website, to receive them. Unsubscribe instructions are included in each email, or you may exercise your right to opt out as described in section 2 above. We may analyse user behaviour to gauge interest in, and use of, our Website and email communications, both on an individual basis and in the aggregate.
We currently use third-party partners—such as PayPal and Stripe—to provide our e-commerce solution. We may also use other third parties to help operate our Website and deliver our products and services. We may share your information with our third-party e-commerce partners, our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business. These may include website or database hosting companies, email service providers, analytics companies, distribution or fulfilment companies and customer-support software providers.
These service providers are only permitted to use your Personal Information on our behalf and must maintain its confidentiality.
Be Well Live Well Ltd also offers, where necessary, secure card payments over the phone or in person.
We may disclose user information to government authorities and other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law in our good-faith belief. This includes, but is not limited to, responding to court orders, subpoenas, or other legal processes. We also may disclose user information if we have reason to believe that someone is causing harm to our rights or property, other users, or anyone else who could be harmed by such activities. Be Well Live Well Ltd cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other legal rights.
In the event that any entity of Be Well Live Well Ltd, or substantially all of its assets, are acquired by a third party as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, Personal Information may be one of the transferred assets.
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (generally not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear gifs (also known as web beacons) to measure advertising effectiveness. Any information collected by these third parties via cookies and clear gifs is generally not personally identifiable unless, for example, you provide personally identifiable information to them through an ad or email. We encourage you to read these companies’ privacy policies if you have any concerns about how they will handle your Personal Information. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Advertising Standards Authority website at https://www.asa.org.uk/asa/.
If the email address you provide to us is a wireless email address (for example, a mobile email account), you agree to receive messages at such address from Be Well Live Well Ltd (unless and until you have elected not to receive such messages by following the opt-out instructions provided). You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your preferences at any time by following the instructions in section 2 above. You represent that you are the owner or authorised user of the wireless device on which messages will be received, and that you are authorised to approve any applicable charges.
You may review the Personal Information that is stored in your user account on this Website by contacting our customer-service team at info@bewell-livewell.co.uk. We will send you a copy of the Personal Information we have on file in your user account (if any). You may provide us with new or updated information at any time. We will endeavour to respond to your request to access, update or delete your information as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us respond to your request.
Protecting your information is a priority for Be Well Live Well Ltd. We will take reasonable steps to protect the security and integrity of all Personal Information provided to this Website. For example, we use PayPal and Stripe to protect the security of your sensitive online transactions. However, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, Be Well Live Well Ltd cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk.
If you contact us by email at info@bewell-livewell.co.uk, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.
You may be able to create an account on our Website with a username and password. If so, you are responsible for maintaining the strict confidentiality of your account password, and you are responsible for any access to or use of the Website by you or anyone using your password, whether or not such access or use has been authorised by you. You agree to:
It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you wish to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision, and you agree to indemnify and hold harmless Be Well Live Well Ltd for any improper, unauthorised or illegal use of your account.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. You consent to our use of email as a means of such notification.
With identity theft a continuing problem, it has become increasingly common for unauthorised individuals to send email messages to consumers, purporting to represent legitimate companies, requesting that the consumer provide Personal Information. Sometimes, the domain name of the email address from which the message appears to have been sent, and the domain name of the website requesting such information, appears to be that of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorised individual to be used for identity theft. This illegal activity is known as “phishing.”
If you receive an email or other correspondence requesting that you provide any sensitive information (including your Website password or credit card information) via email or to a website that does not seem to be affiliated with our Website, or that otherwise seems suspicious to you, please do not provide such information. Instead, report such requests to us by emailing info@bewell-livewell.co.uk.
This Website is hosted and operated in the United Kingdom pursuant to United Kingdom law (including the Data Protection Act 2018 and UK GDPR). By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing and transfer of such information within the United Kingdom and other countries and territories.
When you are on our Website you may have the opportunity to visit, or link to, other websites not operated by Be Well Live Well Ltd, including websites operated by unaffiliated third parties. These sites may collect Personal Information about you. Be Well Live Well Ltd does not control sites that are operated by these entities and is not responsible for their information practices. This Privacy Policy does not address the information practices of those other websites.
Be Well Live Well Ltd reserves the right to change or update this Privacy Policy, or any other of our policies or practices, at any time, and will notify users of this Website by posting the revised Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this Website. Under certain circumstances (for example, if we intend to use your Personal Information in a manner different from that stated in our Privacy Policy at the time of collection), we may also notify you of changes by additional means, such as sending you an email.
If you have any questions or comments regarding our privacy practices, please email info@bewell-livewell.co.uk or use the “Contact Us” page on our Website.
Effective Date: 2 June 2025